FAQ

HOW CAN I PLACE MY ORDER?

Placing an order at Docks Caviar is simple! Just browse our collection, choose your desired winter jacket or coat, select your size, and click the “Add to Cart” button. Follow the easy steps to complete your purchase, and we’ll take care of the rest. Once your order is confirmed, we’ll prepare it and notify you when it’s on its way!

HOW LONG WILL IT TAKE TO SHIP MY ORDER?

We typically ship orders within 1-3 business days. For orders within Belgium, delivery usually takes an additional 7-12 business days. You’ll receive an email with tracking details once your order is shipped.

MY TRACKING NUMBER DOESN’T WORK

It may take 1-3 days for tracking information to update in the courier’s system. If your tracking number still isn’t working after a few days, please contact the courier or reach out to us, and we’ll assist you in locating your package.

I NEED HELP WITH A LATE ORDER

If your order hasn’t arrived after 10 working days (domestic), please contact our support team. We are here to help and will make sure to resolve the issue as quickly as possible.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept a variety of payment methods, including Visa, Mastercard, Google Pay, Apple Pay, Diners Club, Shop Pay, Bancontact, Discover, and Maestro.

WHEN WILL MY CARD BE CHARGED?

Your card will be charged immediately after you successfully place your order.

HOW SECURE IS MY PERSONAL INFORMATION?

We take your privacy and security seriously. At Docks Caviar, we adhere to the highest industry standards to safeguard your personal information during checkout and throughout your purchase. Your payment information is encrypted using Secure Socket Layer (SSL) technology, ensuring it is secure during transmission. Rest assured, your credit card details are only used to complete your order and are not stored.

CAN I CHANGE OR CANCEL MY ORDER AFTER PLACING IT?

We begin processing your order as soon as it is placed. However, if you need to make changes or cancel your order, please contact us as quickly as possible, and we’ll do our best to accommodate your request.

CONTACT INFORMATION
Trade name: Docks Caviar
Phone number: +32 468799607
Email: support@dockscaviar.com
Physical address: Rue de Flandre 70, 1000 Bruxelles, Belgium